We check feeds at least once every six hours and download new enclosures. We process each file, verify payment method, and begin transcription.

Once we've downloaded a file, you will see it on your Account > Transcription Status page. If you are a prepay customer and your balance is insufficient to cover the new file, we will email you before working on the new material.

You can find your completed transcripts on your Account > Transcription Status page, and receipts on the Account > Receipts page.

If you are a postpay customer, you can view a list of your Invoices. If you are a prepay customer, you can see your Transaction History.

⬅ FAQ